Today we are launching Monumint

Anna and I started our careers as commercial bankers, and we learned pretty quickly that banking is not just moving money from one place to another. It’s trust, context, and relationships. Money is personal. And the best financial institutions have always been the ones that know their customers well enough to help them at the right moment.

Over the last decade, customer expectations have outpaced bank operations. The world does not run Monday through Friday, 9 to 5 anymore, in fact, only 60% of customer interactions occur during business hours.

And conventional financial institutions are starting to feel the squeeze. There are roughly 9,000 banks and credit unions in the U.S.; many of whom built their entire business on relationship banking. But today they’re losing the customer relationship battle.

Every year more wealth concentrates in platforms like Robinhood, Chime, and SoFi because they make it easier to get started, easier to get help, and easier to move money without waiting on a branch or call center. Consumers are used to instant access across the rest of their financial life, and younger customers are increasingly voting with their deposits.

The demand for relationship banking has not gone away. But financial institutions have never before been able to unlock this high touch customer experience at scale.

This is why we built Monumint. One conversational AI agent with persistent context across the entire customer lifecycle.

We spent the last year laying the foundation inside real financial institutions. We sat in our customers’ offices, worked alongside their teams, and connected Monumint into the core systems they already use everyday.

Today, we are partnered with some of the largest lenders in the country and have handled more than 5 million customer interactions. The agent understands context, follows business rules, accesses the right data, and takes action with the same guardrails a person would. Every action is logged. Every conversation has an audit trail. No black box.

The next generation of financial services will be built around personal relationships at massive scale. The winners will not be the institutions with the biggest balance sheets, but the ones that can give every customer a banker in their pocket, available across every channel, with the context to help and the judgment to know when a human should step in.